How
to File a Complaint
Wyoming
State-Chartered Banks or Trust Companies
Wyoming
National Banks, Federal Savings Bank or Credit Unions
Federal Deposit Insurance Corporation
Federal Reserve System
Non-Depository
Financial Services (Consumer Credit)
The Wyoming Division of Banking investigates consumer
complaints when they involve state-chartered financial institutions and
businesses that extend credit to consumers. The Division
of Banking investigates consumer complaints in those instances where there is
evidence of possible violations of laws or regulations. The Division is
not empowered to intervene in private disputes or to represent individuals
seeking personal remedies not involving state banking or consumer credit law.
Where do I send my complaint?
Wyoming
State-Chartered Banks or Trust Companies
- Citizens who have concerns or complaints with state-chartered banks or trust
companies located in the State of Wyoming may contact the Wyoming Division of
Banking.
Before filing a written complaint, the
Division encourages you to communicate directly with the financial institution.
If you are unable to resolve the problem, you may:
- Write a letter describing the problem.
- State your attempts to resolve the
problem directly with the institution.
- State what you think the institution
should do to correct the problem.
- Include copies (not your originals)
of pertinent documentations to substantiate your complaint.
- Include your mailing address and a
daytime telephone number.
Complaint form
Word document
.pdf document
Send this information to:
Wyoming Division of Banking
Herschler Building, 3 East
122 West 25th Street
Cheyenne, WY 82002
Telephone number
1-307-777-7797
Or, you can send your complaint via e-mail
to: Wyoming Division of Banking
In the course of our investigation the
Division reviews Wyoming laws and regulations. We also contact the financial
institution that is referred to in your complaint and ask that they mail a
response to our office regarding the concerns you express in your letter.
We will mail our written response to you after our investigation is completed,
but generally within three weeks of receiving your complaint.
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Federal
Deposit Insurance Corporation
Customer Assistance
The FDIC has a web page that lists
resource materials that may be helpful to you in resolving a complaint or
obtaining an answer to a question.
http://www.fdic.gov/consumers/index.html
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Federal
Reserve System
If you have a complaint about a bank or
other financial institution, the Federal Reserve System might be able to help
you The Federal Reserve is responsible for carrying out many of the
federal laws that protect consumers in their dealings with financial
institutions. They have a web page that discusses how to file a consumer
complaint about a bank.
http://www.federalreserveconsumerhelp.gov
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Wyoming
National Banks, Federal Savings Banks or Credit Unions
Citizens who have concerns or
complaints with national banks, federal savings banks or credit unions located
in the State of Wyoming may contact the financial institution's federal
regulator. They are listed below. If the name of the financial institution
contains "N.A.," "National," "Federal," "FSB,"
"f.s.b.," or "FCU," it is a federally chartered financial
institution.
National
Banks (N.A., National):
Office
of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Telephone number 1-800-613-6743
Facsimile number 1-713-336-4301
E-mail Customer.Assistance@occ.treas.gov
Federal Savings Banks
(Federal, FSB, f.s.b.):
Office of Thrift
Supervision
San Francisco Regional Office
Pacific Plaza
2001 Junipero Serra Boulevard, Suite 650
Daly City, CA 94014-1976
Mail: P.O. Box 7165
San Francisco, CA
94120-7165
Telephone number
1-650-746-7000
Facsimile number 1-650-746-7001
E-mail consumer.complaint@ots.treas.gov
Credit Unions (FCU):
National Credit Union
Administration
Director, Division of Supervision
1230 W. Washington Street, Suite 301
Tempe, AZ 85281
Telephone number
1-602-302-6000
Facsimile number 1-602-302-6024
E-mail region5@ncua.gov
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Non-Depository
Financial Services -
businesses which extend consumer credit
Examples:
Money Transmitters
Mortgage Lenders and Brokers
Non-Lender Creditors
Post-dated Check Cashers
Pawn Brokers
Rent-to-Own
Sales Finance Companies
Supervised Lender
If you have experienced problems with
a business which provides consumer credit and cannot resolve the problem
directly with the business, you may file a written complaint with our office.
You may print out a copy of the complaint form (Consumer
Complaint Form) or contact the Division of Banking and a form will be
mailed to you. After completing the form, please mail it to:
Wyoming Division of Banking
Uniform Consumer Credit Code
Herschler Building, 3 East
122 West 25th Street
Cheyenne, WY 82002
Telephone number
1-307-777-7797
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July 15, 2008
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