The Board receives numerous inquiries regarding how a complaint
must be filed or regarding the procedures we follow upon receipt of a
complaint. If you have reason to believe that a Collection Agency has
violated Wyoming law or regulations, you should review the following
procedures and determine if you choose to file a verified complaint with the
Board.
Your complaint should provide a specific and detailed summary of
the alleged violations of the statutes or rules and should include as much
supporting documentation as is available to you.
W.S. 33-11-101 through 33-11-116, and
the Rules & Regulations of the Collection Agency Board
govern collection agencies licensed to conduct business in Wyoming
(“licensees”) and are administered by the Wyoming Collection Agency Board.
The
Board members, Division of Banking staff, and legal representatives cannot act
as your attorney or provide legal advice or legal services, advise you of
your rights in a given situation, or provide any other service that may
constitute the practice of law. The Board's authority as defined in the
statutes and regulations is limited to disciplining or licensees when
particular provisions of the statutes or regulations have been violated.
If you have knowledge that someone is carrying on the business of
a collection agency without first having obtained a license, you
may notify the Collection Agency Board but may not file a complaint because
complaints may only be filed against licensees.
Click
here
to see if an entity is licensed in Wyoming
Process
If you wish to file a complaint against a licensee doing business
in the State of Wyoming, you must do so by completing the
Board’s complaint
form
and having it notarized.
The receipt of your complaint will be acknowledged by Division of
Banking staff. Your complaint will initially be reviewed by the Board. At
that time the Board will determine if they have jurisdiction and if the
complaint warrants further investigation. If both these conditions are met,
the Board chairman will assign the complaint to an independent investigator
who investigates the matter.
During the process, the licensee being complained about is
advised of the nature of the complaint. Normally, a copy of the complaint
will be provided to the licensee and they will be given the opportunity to
respond to the allegations therein. The Board may ultimately dismiss the
complaint or hold a contested case hearing. Both the complainant and the
licensee will be advised of any action taken by the Board.
All complaints must be forwarded to the
Wyoming Division of Banking
at:
Wyoming
Collection Agency Board
Department of Audit, Division of Banking
Herschler Building, 3 East
Cheyenne, WY 82002
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